Shipping policy

Delivery Options

Standard UK Delivery

Order before 1pm for same day dispatch

 

DPD Local - Two-Day Service - UK Mainland

  • Place your order before 1 pm for same-day dispatch and two-day delivery*
  • Deliveries are made Monday to Friday (*excluding bank holidays)
  • Fully tracked service with a 1-hour delivery window
  • Safe place and collection point options available.
  • From £4.99
  • DPD information video
  • This service covers Northern Ireland and certain remote locations where a next-day service is unavailable.
  • See our DPD Local Delivery Guidelines and DPD information video for more information.

 

DPD Local - Next Day Service - Northern Ireland

  • Place your order before 1 pm for same-day dispatch and next-day delivery*
  • Deliveries are made every day (*excluding bank holidays)
  • Fully tracked service with a 1-hour delivery window
  • Safe place and collection point options available.
  • £4.99 for orders
  • *Next-day service not available to UK Mainland
  • See our DPD Local Delivery Guidelines and DPD information video for more information.

 

International Deliveries

DPD EU & International Services

Typical delivery window: 3–10 working days depending on destination.
(Nearest EU countries ~3–4 days; furthest/remote routes up to 10 days.)

  • Fully tracked service with delivery confirmation for European destinations.
  • Transit times vary by country; check the latest details in the DPD directory: DPD International Shipping Directory .
  • We currently do not ship to the USA.

Duties, Taxes & Customs

International orders may be subject to import duties, VAT and customs charges in the destination country. These charges are not included in our shipping fee and are payable by the recipient at delivery. For guidance, see DPD’s customs info here.

 

Important

All orders are sent in discreet packaging.

If your order hasn't arrived within the specified timeframe shown for the chosen delivery method, please contact us within 10 days of the date we dispatched your order so we can investigate with the relevant handler. Unfortunately, we are unable to investigate or replace any missing deliveries reported to us after 10 working days.

If there is a discrepancy with your delivery, please contact us immediately so we can help resolve any issues.